Victory Bags are guaranteed for 1 full year from time of purchase.
If your bag is damaged or malfunctions within this time frame, please contact us with either proof of purchase or purchase date, if from our website.
When one model is being replaced by the same model, we will replace it free of charge and shipping.
In the case of replacing a discontinued model with a new version, due to the upgrade and added manufacture cost, there will be a $15 replacement fee regardless of the 1 year warranty.
Any claims past a year will be replaced, yet also charged a replacement fee of $15.
Although this is our set policy, we understand certain situations are unique, and are always willing to work with you, our valued customer, to rectify it.